BATLEY & Spen MP Tracy Brabin hosted a public meeting with train operator Northern Rail after constituents raised concerns about the quality of services.
The meeting at Batley rail station was an opportunity for Ms Brabin and the public to question Northern Rail officials about performance and plans.
Residents had previously raised their concerns with the Labour MP over delays, capacity issues, compensation payments, customer experience and the quality of trains.
Other issues raised at the meeting included broken ticket machines, too few printed timetables and insufficient storage space for bikes.
Ms Brabin said: “It’s clear many commuters aren’t happy with the service, which s on them getting to work in the morning and back to their families after work.
“Many of my concerns remain, particularly as there are no plans to make Batley station accessible and improvements to tracks are quite far off.
“I’ll be writing to the Secretary of State to press these points as Batley & Spen deserves high-quality public transport, because travellers pay a premium and rising prices for train tickets.”