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A KIRKLEES health provider has been rated as ‘Good’ following an inspection.
Locala Community Partnerships, based at Beckside Court in Batley, has impressed the Care Quality Commission (CQC).
It marks a huge turnaround for the service which was rated ‘Inadequate’ following its previous inspection in 2016.
The poor result prompted a massive overhaul of the organisation, with the non-executive team swinging the axe in a major boardroom shake-up.
And the decision has paid off as Locala received a rating of ‘Good’ in all five of the key themes assessed by the CQC, and across all of its services.
The CQC report states: “Across the four core services we saw that staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provide emotional support to patients, families and carers.”
Reacting to the report Karen Jackson, chief executive of Locala, said: “I couldn’t be more proud. It’s entirely down to the hard work and dedication of all Locala’s colleagues who ensure that we deliver high quality, safe and effective NHS services every single day.”
The leadership of the health provider also received positive feedback in the report. It says: “The leadership, governance structure and culture within the organisation showed an open approach, driving improvements to deliver good quality, patient centred care.
“Leaders understood and managed the priorities and issues the services faced. They were proactive in looking at ways of improving services and staff at all levels were encouraged to participate,” it added.
The CQC report singled out the children, young people and families service as having ‘Outstanding’ practice, along with the community adults and community sexual health services.
However inspectors did note a few areas that needed improvement including, “very high caseloads” for staff in the children, young people and families service.