A GP surgery in Dewsbury has been rated inadequate by inspectors after a series of failures were discovered.
Windsor Medical Centre on William Street is now in special measures following the Care Quality Commission (CQC) judgement.
It means staff can get help from NHS England and the royal colleges in a bid to improve.
The surgery was given the lowest rating in three of five main categories – those for being safe, effective and well-led.
It was also rated inadequate across all six patient groups, including those with long-term conditions.
Problems found included a lack of control of hazardous substances, fire safety and legionella – a waterborne bacteria which causes Legionnaires’ Disease.
The mix of paper and electronic patients records and incomplete records for storing controlled drugs was criticised.
But patients are treated with compassion, dignity and respect and have a say in their care.
Patients can also access appointments and services in a way and at a time that suits them, from telephone consultations to evening sessions.
Windsor Medical Centre covers an area from Dewsbury Town Hall to the Babes in the Wood pub at Shaw Cross.
Its base off Leeds Road is located near Eastborough, one of the poorer parts of the town.
Most of the 2,008 patients, 23 per cent of whom are from ethnic minorities, live within a three-mile radius.
There are two doctors, three nurses and an administration team led by a practice manager.
The surgery is run by Dr Ajit Mehrotra, who is chairman of the Dewsbury division of the Kirklees Local Medical Committee.
This is a statutory body representing the interests of doctors in the Kirklees district.
Sue McMillan, CQC Deputy Chief Inspector of General Practice, said: “It is important that the people who are registered with the practice can rely on getting the high quality care which everyone is entitled to receive from their GP.
“It is disappointing that the practice was rated inadequate, however, this will be an opportunity for the practice to address these issues.
“I am pleased that the practice has accepted our findings and undertaken to address these.
“Placing the practice in special measures will mean it can access external support to make the improvements necessary for good patient care.”